Return and Exchange Policy
Return and Exchange Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns or exchanges.
Eligibility
To be eligible for a return or exchange:
- Items must be returned within 7 working days from the date you received them
- Items must be unused and in the same condition that you received them
- Items must be in the original packaging with all tags attached
- Proof of purchase or receipt is required
Returns
You have 7 working days to return an item from the date you received it. Items that meet the eligibility criteria above will be accepted for return.
Exchanges
We gladly accept exchanges within 7 working days of delivery. If you need a different size, color, or style, simply follow the same return process and indicate your exchange preference. Once we receive and inspect your original item, we'll ship your replacement item at no additional cost.
Refunds
Once we receive your item, we will inspect it within 3-5 business days and notify you of the inspection results. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days after approval, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For exchanges, we will cover the shipping cost for sending you the replacement item.
Contact Us
If you have any questions about our return and exchange policy, please contact us at support@indusgarments.com